FAQs

You can schedule your appointment here. Once your booking is made, we’ll need a GP referral and a completed client intake form to proceed.

Please make sure your GP referral has been submitted ahead of your appointment using one of the options below, and that you’ve completed and signed your client intake form (keep an eye on your junk mail in case it lands there): Email: admin@FertilityPsych.com.au Fax: 02 4744 2474 Upload: here

The appointment and referral need to be for the person having the procedure. We only need to see males if they require a medical procedure (e.g; TESA/TESE). If a reciprocal arrangement is planned, two appointments are required.

Yes, all of our consultations are offered via telehealth, making it more convenient and accessible for you.

If you need to make changes to your appointment, you can log in here to update your booking. Alternatively, you’re welcome to email us at admin@fertilitypsych.com.au.

Not at all – you can have your first CRS report completed by your doctor prior to or after seeing us.

To apply to the ATO you must include relevant itemised quotes or invoices:

• on the medical provider's letterhead dated
• no more than six months old for quotes
• no more than 30 days old for unpaid invoices

You can apply for certain paid expenses where you borrow money to pay for the expense and the borrowed amount remains outstanding. Quotes/invoices need to contain itemised expenses.

The reports supporting your applicaton must be:

• completed no more than six months before you submit your application.
• signed, dated and submitted with your application.
• completed by two doctors involved in your care, at least one of which must be a specialist and submitted with the documents listed above.

If you are applying to pay for medical treatment expenses you must:

• provide two separate medical reports. One is usually from your GP, and the other must be from a registered medical specialist
• the registered medical specialist must be specialised in the field of treatment for the patient
• the ATO will only consider one treatment per application

The ATO can only approve the application if you:

• meet the eligibility requirements of the compassionate ground you’re applying for
• can’t afford to pay the expenses without accessing your super e.g. by obtaining a loan or using your savings
• are or have been a citizen or permanent resident of Australia or New Zealand
• provide all required supporting evidence and invoices/quotes

The amount of superannuation you can withdraw is limited to what you reasonably need. It is paid and taxed as a normal lump sum, this is generally at a rate up to 32% but can differ depending on your circumstances. Your super fund will automatically deduct the tax from your super account, in addition to the approved release amount – the amount you receive from the release will not be affected.

The ATO medical report form is an ATO standard form. You can download it here. We have the form on our system therefore you do not need to send us a blank copy

The ATO can decline an application for several reasons. This is often a trivial issue (e.g. failing to date your paperwork) or a word or two that needs altering.

• The ATO will send you a letter advising why your application was declined.
• If you don’t understand the decision, you can contact the ATO for further explanation.

Please also contact us if our paperwork needs to be adjusted to see if we can help you resolve this. The ATO can review their decision if disputed within 14 days.

Once both CRS reports are completed, submitting your application through the ATO website can take up to two weeks. When your approval letter arrives, you’ll then forward it to your superannuation fund. It’s a good idea to check directly with your fund about how long they’ll take to release the funds.

Our appointments are carried out by Psychiatrists, who are medical doctors. The ATO requires medical specialists to complete CRS forms, which is why this step is necessary.

Reach out to us! CRS reports are only valid with the ATO for a limited time, and we’re happy to support you with another appointment for an updated report.

The ATO only allows early access to superannuation for unpaid medical invoices.

Two CRS reports are needed: one from us and one from either your GP or Fertility Specialist. It’s helpful to know who will be completing your second form prior to our appointment so we can make sure they receive our report directly.